Privacy Policy

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1. Introduction

Vichi Snacks (“Company”, “we”, “our”, or “us”) operates this online e-commerce platform to offer our food products to customers across India. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your data.

2. Information We Collect

We collect only the information necessary to process your orders and provide a smooth shopping experience.
1.1 Personal Information Provided by You
When you place an order on Vichi Snacks, we collect the following details:
- Name
- Phone Number
- Email Address (if provided)
- Shipping Address
1.2 Payment Information
- We do not store or process your debit/credit card, UPI, net banking, or wallet information.
- All payments are securely handled by third-party payment gateways compliant with PCI-DSS standards.
1.3 Automatically Collected Data
When you visit our website, certain technical information may be automatically collected, such as:
- IP address
- Browser type
- Device type
- Cookies for enhancing user experience

3. How We Use Your Information

We use your information only for legitimate business purposes, including:

To process, manage, and deliver your orders
To provide order updates via SMS or email
To offer customer support
To improve website performance and user experience
To comply with legal and regulatory obligation

4. Sharing of Information

We do not sell or rent your personal information to any third parties.
We may share your information only with:
- Delivery partners / courier companies to deliver your orders
- Third-party payment gateway (for transaction processing only)
- Service providers who assist in website operations, strictly on a need-to-know basis
- Legal authorities, if required under applicable law
All third parties are obligated to maintain the confidentiality of your information.

5. Data Security

We implement reasonable technical and administrative measures to protect your data from unauthorized access, alteration, or misuse.
However, no method of transmission over the internet is fully secure, and we cannot guarantee absolute security.